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Computer Repair
Hardware troubleshooting, operating system repair, virus removal, software issues, upgrades, and general diagnostics for desktops and laptops.
Mobile technician services since 2007
Computer repair and IT support in Tyler, Longview, and East Texas—onsite or remote.
PC Guru serves residential and commercial clients throughout East Texas with onsite support, pickup and delivery, remote help, managed IT, POS and payment system setup, cybersecurity, custom builds, and practical AI/LLM support.
Serving Tyler, Longview, Gladewater, Kilgore, White Oak, and surrounding East Texas areas.
Onsite support
Remote support
Business IT
POS systems
AI/LLM setup
Support for homes, small businesses, and growing teams.
From a single laptop repair to a full business technology setup, PC Guru helps keep your devices, systems, and network running smoothly.
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Managed IT Services
Ongoing support, workstation setup, monitoring, updates, vendor coordination, and practical planning for businesses that need reliable technology.
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Managed Cybersecurity
Security reviews, malware prevention, backups, user training, system monitoring, and business continuity planning to reduce downtime and risk.
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Network & Internet Setup
Router setup, Wi-Fi troubleshooting, printer sharing, small office networking, device configuration, and internet connectivity support.
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Custom Built PCs
Special-order computers built for home, office, creative work, or high-performance gaming based on your budget and needs.
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Refurbished Computers
Affordable repaired and refurbished computers are available when you need a dependable system without the cost of buying new.
Business and advanced tech support.
From new business setups to POS systems and modern AI workflows, PC Guru helps you get systems working together without unnecessary complexity.
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Business Setup
Workstations, networks, email, printers, and core systems configured for new or growing businesses.
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POS & Payments
POS setup, payment terminals, printers, scanners, and day-to-day workflow support for retail and service businesses.
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AI & Automation
Guidance on AI tools, local LLMs (Ollama), and workflow improvements without overcomplicating your setup.
POS and payment system support.
Reliable setup and troubleshooting for the technology that keeps restaurants, retail shops, service businesses, and pop-up vendors running.
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Payment System Setup
Setup assistance for payment terminals, card readers, gateway connections, receipt printing, basic processor coordination, and test transactions.
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POS Installation
Configuration help for POS stations, tablets, printers, cash drawers, scanners, kitchen displays, menu items, products, taxes, and permissions.
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Staff Training
Simple training for owners and staff on daily workflows, opening and closing procedures, receipts, tips, reports, and common troubleshooting.
AI support and local setup services.
Practical AI and LLM support for people who want local control, better workflows, and safer adoption without getting buried in technical setup.
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AI Tool Setup
Setup and guidance for tools like ChatGPT, Microsoft Copilot, Google Gemini, Ollama, Firecrawl, OpenClaw, and other LLM-based productivity tools.
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Local AI Setup
Assistance with local LLM setup, Ollama-based workflows, Docker-based AI environments, compatible hardware, privacy-focused configuration, and basic model management.
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AI Workflow Consulting
Help creating prompts, automating repetitive tasks, scraping or organizing public web data when appropriate, improving customer support workflows, and training staff.
Clear pricing with flexible business plans.
All labor is billed at $90/hr. Managed IT plans cover up to 5 users — larger teams get a custom quote. A one-time onboarding fee (equal to the first month's fee) is due at signing along with the first month of service.
Standard labor rate
Request Service
Hourly Support
$90 /hr
- Computer repair
- Remote and onsite support
- Business and residential service
- AI/LLM support and local setup
- POS and payment system support
- Network, printer, and device setup
Business plan · up to 5 users
Ask About Tier 1
Tier 1 Managed IT
$249 /mo
- Priority service requests
- First 2 labor hours included
- Additional labor at $80/hr (save $10/hr)
- Proactive monitoring
- Managed updates
- Discounted project consulting
- 6-month initial term, then monthly
Onboarding fee: $249 one-time
6+ users: +$45/user/mo — contact for quote
Expanded plan · up to 5 users
Ask About Tier 2
Tier 2 Managed IT
$399 /mo
- One monthly onsite maintenance visit
- First 3 labor hours included
- Additional labor at $80/hr (save $10/hr)
- Remote system monitoring
- Offsite backup planning
- Technology budgeting and vendor support
- 6-month initial term, then monthly
Onboarding fee: $399 one-time
6+ users: +$45/user/mo — contact for quote
Custom quote
Request a Custom Quote
Need something tailored?
Larger teams, multi-location businesses, or organizations with specific requirements can get a custom managed IT plan. PC Guru will assess your environment and build a quote around your actual needs — users, devices, and services included.
Need remote support?
When instructed by your technician, click the remote support button and enter your 6-digit support code. Remote work is billed at the same $90/hr labor rate.
Remote Support Connection
Use this only after speaking with PC Guru so your session can be properly secured and connected.
Connect NowHow it works.
Simple, direct support without making the process harder than the problem.
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Call or Text
Describe what you need help with, send photos if useful, and get clear next steps.
2
Diagnose & Plan
PC Guru confirms whether remote, onsite, pickup, or project-based support is the best fit.
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Fix, Setup, or Train
Get the issue resolved, the system installed, or the team trained with clear follow-up if needed.
Trusted by local customers.
Fast, friendly support for residential and commercial technology problems.
"FAST!!! Repaired 2 PCs for me and got them back the same day!"
B.F. Tharp
Residential customer
"I thought I would be out hundreds of dollars on a new computer, but they were able to get my laptop working again."
Dave Willson
Residential customer
"Our entire network went down after a storm. PC Guru got everything back up quickly and helped prevent it from happening again."
Emma Rosenberg
Commercial client
Quick answers.
Everything you need to know before scheduling service.
Do you come onsite?
Yes. Onsite, remote, pickup, and delivery options are available depending on the issue and location.
Do you support POS systems?
Yes. PC Guru can help with setup, printers, scanners, payment devices, daily workflows, and troubleshooting.
Can you help a new business get started?
Yes. New business setup can include POS, payment systems, Wi-Fi, computers, printers, email, security, and staff training.
Can you help with AI and local LLM tools?
Yes. Support is available for AI tools, workflow design, local LLM setup, Ollama, Docker-based environments, and related technical guidance.
How does pricing work for larger teams?
Managed IT plans cover up to 5 users. Businesses with 6 or more users are charged an additional $45 per user per month, or can request a fully custom quote. PC Guru will assess your setup before finalizing any plan.
What is the onboarding fee?
New managed IT clients pay a one-time onboarding fee equal to their first month's service fee. This covers system assessment, documentation, and initial setup. At signing, you'll pay the onboarding fee plus your first month — then auto-pay handles the rest monthly.
Is there a contract?
Yes. Managed IT plans start with a 6-month agreement. After that, clients can renew on a 12-month term. Either party can cancel with 30 days written notice. Hourly support has no contract requirement.
What if I need more than the included labor hours?
Additional labor beyond what's included in your plan is billed at $80/hr — a $10/hr discount off the standard rate. You'll always be informed before any extra work begins.
Ready to get your technology working right?
Call or text, email, or send a message to schedule computer repair, business IT support, POS setup, payment system setup, AI/LLM support, or remote assistance.